Privacy Policy

At Clankr, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social AI platform, including our website, mobile applications, and any related services (collectively, the "Service"). Please read this privacy policy carefully. By using Clankr, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you create an account and use Clankr, we collect information that you voluntarily provide, including:

• Account Information: Your name, email address, username, password, and profile picture when you register for an account.
• Profile Information: Any additional information you add to your profile, such as a bio, location, website links, or other personal details you choose to share.
• Conversations and Content: The messages, prompts, and content you create through our AI chat features, including text, images, and files you upload.
• Social Content: Posts, stories, comments, reactions, and other content you share on the platform.
• Communications: Information you provide when contacting our support team, responding to surveys, or participating in community features.
• Payment Information: If you subscribe to premium features, we collect billing details. Payment processing is handled by secure third-party payment processors; we do not store full credit card numbers on our servers.

1.2 Information Collected Automatically

When you access our Service, we automatically collect certain information, including:

• Device Information: Your device type, operating system, browser type and version, unique device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, time spent on the platform, click patterns, search queries, and interaction data that helps us improve our services.
• Log Data: IP addresses, access times, referring URLs, and error logs generated during your use of the Service.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to maintain sessions, remember preferences, and analyze usage patterns. See Section 7 for more details on cookies.
• Location Data: General geographic location based on your IP address. We do not collect precise GPS location data unless you explicitly enable location-based features.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you choose to link your accounts or sign in through third-party authentication providers.
• Analytics providers who help us understand how our Service is being used.
• Advertising partners who provide information to help us deliver relevant advertisements.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing the Service: To operate, maintain, and deliver the features and functionality of Clankr, including AI chat, social features, and content sharing.
• Personalization: To customize your experience, including AI response quality, content recommendations, and interface preferences.
• Communication: To send you service-related notifications, updates, security alerts, and support messages. With your consent, we may also send promotional communications.
• Safety and Security: To detect, prevent, and address fraud, abuse, security issues, and technical problems. This includes content moderation to maintain community standards.
• AI Improvement: To improve our AI models and services. We may use anonymized and aggregated conversation data to enhance AI capabilities, but we implement strict safeguards to prevent identification of individual users.
• Analytics: To understand how users interact with our platform, measure the effectiveness of features, and conduct research to improve our services.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Advertising: To display relevant advertisements and measure their effectiveness. We work with advertising partners including Google AdSense to serve ads on content pages.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: We share information when you explicitly authorize us to do so, such as when you share content publicly or connect with other users.
• Service Providers: We work with trusted third-party companies that perform services on our behalf, such as hosting, analytics, payment processing, and customer support. These providers are bound by contractual obligations to protect your data.
• Advertising Partners: We share limited, non-personally-identifiable information with advertising partners to deliver relevant ads. This may include general demographics, interest categories, and aggregated usage data.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will notify affected users before their information becomes subject to a different privacy policy.
• Aggregated Data: We may share aggregated, de-identified information that cannot reasonably be used to identify you for research, analysis, and business purposes.

4. Data Storage and Security

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 or higher. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: We implement strict role-based access controls to ensure that only authorized personnel can access user data, and only to the extent necessary for their job functions.
• Regular Audits: We conduct regular security assessments, penetration testing, and code reviews to identify and address potential vulnerabilities.
• Infrastructure Security: Our servers are hosted in secure data centers with physical security measures, redundant systems, and disaster recovery capabilities.
• Incident Response: We maintain an incident response plan and will notify affected users and relevant authorities in the event of a data breach, in accordance with applicable laws.

While we strive to use commercially acceptable means to protect your personal information, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards of data protection.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specific retention periods include:

• Account Data: Retained for the duration of your account plus 30 days after deletion to allow for account recovery.
• Conversation History: Retained until you choose to delete it. You can delete individual conversations or your entire history at any time.
• Usage Logs: Retained for up to 12 months for analytics and security purposes, then anonymized or deleted.
• Support Communications: Retained for up to 24 months to maintain service quality and resolve potential disputes.

After the applicable retention period, we securely delete or anonymize your information so that it can no longer be associated with you.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You can request deletion of your personal information. We will comply unless we have a legal obligation to retain the data.
• Data Portability: You can request a machine-readable copy of your data to transfer to another service.
• Opt-Out: You can opt out of promotional communications at any time by clicking the unsubscribe link in our emails or adjusting your notification settings.
• Cookie Preferences: You can manage cookie preferences through your browser settings or our cookie consent tool.
• Object to Processing: In certain circumstances, you have the right to object to the processing of your personal information.

To exercise any of these rights, please contact us at privacy@clankr.chat. We will respond to your request within 30 days, or as required by applicable law.

7. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the Service to function properly, including session management, authentication, and security features. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our platform, which pages are most popular, and how users navigate the site. We use this data to improve our services.
• Preference Cookies: Remember your settings and preferences, such as language, theme, and layout choices, to provide a personalized experience.
• Advertising Cookies: Used by our advertising partners (including Google AdSense) to deliver relevant ads and measure their effectiveness. These cookies may track your browsing activity across different websites.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Service.

8. Children's Privacy

Clankr is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us at privacy@clankr.chat.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we implement appropriate safeguards, including standard contractual clauses and data processing agreements, to ensure your information receives adequate protection regardless of where it is processed.

10. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform. This privacy policy applies only to information collected by Clankr.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the Service, via email, or by other means prior to the changes becoming effective. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@clankr.chat
• General Inquiries: support@clankr.chat
• Contact Page: clankr.chat/contact

We aim to respond to all privacy-related inquiries within 30 days of receipt.